Global Customer Service Centre (GCSC) Fault Report Contact List
| Level | Title | Tel | Email address |
| Initial Contact | Duty Engineer | +852-3100 0000 | global.noc@chinatelecomglobal.com |
| 1st (2 hours) | Duty Supervisor | +852-9267 6191 | supervisor.noc@chinatelecomglobal.com |
| 2nd (4 hours) | NOC Manager | +852-6287 9830 | manager.noc@chinatelecomglobal.com |
| 3rd (6 hours) | Head of NOC | +852-9027 3655 | head.noc@chinatelecomglobal.com |
| 4th (8 hours) | VP of Network Department | +852-9102 9083 | vp.nd@chinatelecomglobal.com |
China Escalation Contact
| Level | Title | Tel | Email address |
| Initial Contact | Service Manager | +44-7543 780185 +44-7419 837470 |
ellenjan@chinatelecomglobal.com weiding@chinatelecomglobal.com |
| Level 1 | Net Manager | +44-7410 590132 | yuanyf@chinatelecomglobal.com |
| Level 2 | Net Director | +44-7525 746888 | yangwei@chinatelecomglobal.com |
| Level 3 | Deputy Managing Director | +44-7410 586960 | yuyuan@chinatelecomglobal.com |